Information to delivery


The delivery is done by UPS. It is not possible to send your package to Packing-station!

If available on stock the goods will be sent out within 3-5 working days. Mostly it will happen that you receive one delivery per item. UPS will try to deliver three times to you address befor returing the goods.

As soon as the goods left our warehouse you will be informed by E-Mail. This E-Mail will also include tracking information.


My package didn't include the invoice?

The invoice will be sent seperately to you invoice address by postmail. This will take normally 2 working days after the delivery.

Dear customer,

Pioneer & Onkyo Europe will reorganize the entire logistics process.

Between March 18th and April 30th we will not ship any orders.

We apologize for these circumstances and thank you for your patience.